After-sales Service

Warranty Instructions01
Contact Information02
Purchase Information03
Confirmation04

Step 1 —— After-sales Service Request Statement

Dear Customer

Thank you for ordering Beta+ products and we apologize for any inconvenience might have caused. To better understand the situation, you need to submit the following information for our analysis so that we can provide a solution for you.

NOTE TO END-USERS AND INSTALLERS

1. Please contact your installer or Beta+'s after-sales team as soon as possible when the battery fails. Please do not handle it yourself to avoid safety problems.

2. In all cases, this form should be completed by your installer. If you cannot get in touch with your original installer, please contact Beta+'s local after-sales service center first or obtain Beta+'s contact information through our official website and contact us in time.

3. Once you submit an after-sales service request with supporting documents, you will receive an email containing an after-sales service request code.

4. Beta+ reserves the right to reject after-sales service in the event of the following four situations: Product failures are not caused by technology and materials; Product is replaced without the prior consent of Beta+; Product doesn't meet warranty conditions; The information you provided is not true and valid.

  I have learned and agree with the condition above.

Step 2 —— End-user And Installer Information Confirmation

Customer Type*

Installation Date *

Contact Information

Full name *

Telephone *

Country *

State*

Type of Partnership *

Company Name *

Email *

Address *

Installer Company Name*

Distributer Company Name*

Step 3 —— Product Information Confirmation

Battery Type*

Number Of System Battries *

Battery Serial Number *

Profuct Installation Information Confirmation

Installation Date *

Inverter Brand *

Purchase Date*

Inverter Model *

Warranty Period *

Number Of Inverter Used In System *

Upload proof / Invoice image

Note:
1. Each picture is less than 3MB
2. Upload up to 10 pictures

Step 4 —— Product Fault Information Confirmation

Dear customer, we are pleased to help you to resolve the problem!
Thank you very much for your patience and feedback, we will do our best to improve your use experience！

Main Fault Of Battery System *

Message

If you have an emergency, you can choose to call +86 18665339792 or send an email to: jacky@a-beta.net

Upload Photos / Videos of system failure

Note:
1. Each picture is less than 3MB
2. Upload up to 10 pictures.
3. Up to 3 videos, each video is less than 100MB.
4. Please upload pictures including system connection, showing cable connection.
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